Sanctuary In Mind- Website Terms of Use
Effective Date: 1 st March 2026
These Website Terms of Use ("Terms") govern your access to and use of the Sanctuary In Mind website (the "Website"). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.
1. Informational Purpose Only
The content on this Website is provided for general informational and educational purposes only. It is not intended to provide psychotherapy, counselling, mental health treatment, diagnosis, or medical advice.
Use of this Website does not establish a therapist–client relationship between you and Sanctuary In Mind or any clinician associated with the practice.
If you are in crisis or believe you are at risk of harm, please contact emergency services (999) or NHS 111 immediately, or seek support from a recognised crisis service.
2. No Therapeutic Relationship
A therapeutic relationship is only formed when:
ï‚· You have made direct contact with a qualified clinician at Sanctuary In Mind.
ï‚· You have completed all required intake, consent, and assessment documentation; and
ï‚· The clinician has explicitly agreed to provide services.
Information submitted through this Website (including contact forms or emails) is not confidential and should not be used to share sensitive personal or health information.
3. Eligibility
This Website is intended for individuals aged 18 years or over. By using this Website, you confirm that you meet this requirement.
4. Professional Regulation
Clinicians practising at Sanctuary In Mind operate in accordance with applicable professional and ethical standards in the United Kingdom. Specific regulatory or professional memberships (e.g. HCPC, UKCP, BACP) will be disclosed directly by individual clinicians
where relevant.
5. Intellectual Property
All content on this Website, including text, branding, logos, graphics, and layout, is the property of Sanctuary In Mind unless otherwise stated and is protected under UK intellectual property law.
You may view, download, and print Website content for personal, non-commercial use only. You may not reproduce, distribute, modify, or exploit any content without prior written consent.
6. Acceptable Use
You agree not to:
ï‚· Use the Website for unlawful or harmful purposes;
ï‚· Attempt to gain unauthorised access to the Website or its systems;
ï‚· Upload or transmit malicious code;
 Interfere with the Website’s security or functionality.
7. Third-Party Links
The Website may include links to third-party websites for informational purposes. Sanctuary In Mind does not control these websites and is not responsible for their content, availability, or privacy practices.
8. Disclaimer
The Website is provided on an "as is" and "as available" basis. Sanctuary In Mind makes no warranties, express or implied, regarding the accuracy, completeness, or suitability of Website content.
9. Limitation of Liability
To the fullest extent permitted by UK law, Sanctuary In Mind shall not be liable for any loss or damage arising from your use of, or reliance on, this Website.
10. Changes to These Terms
These Terms may be updated from time to time. Any changes will be effective immediately upon posting. Continued use of the Website indicates acceptance of the revised Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
12. Contact Details
For questions about these Terms, please contact:
Sanctuary In Mind
info@sanctuaryinmind.com
Sanctuary In Mind- Privacy Policy
Effective Date: 1 st March 2026
Sanctuary In Mind is committed to protecting your privacy and handling personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Sanctuary In Mind is the data controller for personal data collected through this Website.
Contact details:
Sanctuary In Mind, 128 City Road, London, EC1V 2NX
info@sanctuaryinmind.com
2. Personal Data We Collect
a. Information You Provide
We may collect:
ï‚· Name
ï‚· Email address
ï‚· Telephone number
ï‚· Information you voluntarily submit via contact forms or email
You are advised not to include sensitive personal data (including mental health information)
when contacting us via the Website.
b. Automatically Collected Data
We may collect limited technical data, including:
ï‚· IP address
ï‚· Browser and device type
ï‚· Pages visited
ï‚· Date and time of access
This data is used solely for website functionality, security, and basic analytics.
3. Lawful Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
 Legitimate interests – to respond to enquiries and operate the Website.
 Consent – where you explicitly provide information via forms or email.
 Legal obligation – where required by law.
4. How We Use Your Data
Your personal data may be used to:
ï‚· Respond to enquiries.
ï‚· Provide information about services you have requested.
ï‚· Maintain Website security and performance.
ï‚· Meet legal or regulatory obligations.
We do not sell or share your personal data for marketing purposes.
5. Confidentiality and Health Data
Information submitted via this Website (including contact forms or enquiry emails) is not treated as confidential clinical data and is not automatically incorporated into health records.
If you proceed to become a client, limited information provided during the enquiry process may be used to create a client record within our secure practice management system (PMS).  From that point onward, your personal data and special category data (including mental health information) will be processed in accordance with UK GDPR and the Data Protection Act 2018.
Clinical records are stored using GDPR-compliant systems operated by third-party providers
acting as data processors on our behalf. Such processing is carried out under the lawful
bases of:
 Article 6(1)(b) – performance of a contract; and
 Article 9(2)(h) – provision of health or social care.
Clients are provided with a separate Client Privacy Notice prior to the commencement of
therapy, which explains in detail how clinical data is collected, stored, retained, and
disclosed.
6. Data Sharing
We may share limited data with trusted third-party service providers (such as website hosting or email services) where necessary to operate the Website. All providers are required to comply with UK GDPR.  We may also disclose personal data where legally required to do so.
7. Data Retention
Personal data submitted through the Website is retained only for as long as necessary to
respond to enquiries and meet legal requirements, after which it is securely deleted.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
ï‚· Access your personal data;
ï‚· Request rectification of inaccurate data;
ï‚· Request erasure of your data;
ï‚· Object to or restrict processing;
ï‚· Request data portability;
ï‚· Withdraw consent at any time (where consent is the lawful basis).
Requests can be made using the contact details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Cookies
This Website may use essential cookies to ensure proper functionality. Where non-essential cookies are used, you will be given the option to manage your preferences.
10. Data Security
Appropriate technical and organisational measures are in place to protect personal data. However, no online transmission can be guaranteed to be completely secure.
11. Changes to This Privacy Policy
This Privacy Policy may be updated periodically. The most current version will always be available on the Website.
12. Contact Us
If you have questions about this Privacy Policy or your data rights, please contact:
Sanctuary In Mind
info@sanctuaryinmind.com